Solving Backlogs and burnout for Irish Hospitals and Clinicians

Better Processes. Shorter Queues.

Happier Patients.

Certify Health shortens queues, improves data quality and frees staff for care across HSE hospitals and independent providers - without replacing your PAS/EHR.

What Does IT Do?

Improve Clinic Efficiency and Patient Experience

We streamline pre-visit and arrival steps so patients check in faster, staff spend less time on paperwork and validated data reaches your PAS/EHR clean, complete and auditable.

13.5M+

Patients checked‑in & scheduled

7M+

Payments collected

5M+

Biometric authentications

Key Solutions

Simplify Clinic Administration and Communication

Reduce back-and-forth at the desk with digital intake, clear reminders, and a no-app patient portal. Patients arrive prepared, staff spend less time on forms and phone calls.

Self Check In

Mobile pre-arrival and on-site fast-track (QR/kiosk/tablet) to shorten queues.

Consent-First Identity

Optional FaceCheck wit explicit consent, audit trails and stadff fallback.

Patient Portal

Magic-link/OTP access to appointments, directions, messaging and forms.

Digital Intake and eForms

Structured forms with validation, conditional logic and signatures.

Smart Communications

Two-way SMS/email reminders with maps, prep and self-reschedule options.

Payments for Ireland

PSD2/SCA checkout for ED fees & private excess, clear receipts & exemptions.

Who is it for?

Designed for Every Stakeholder

One flow that works for everyone: patients get clarity, staff get time back, clinicians see prepared patients, IT gets standards-based integrations, and finance gets transparent PSD2/SCA-compliant payments.

Patients

Straightforward check-in, clear directions and consent in plain English.

Nurses and Clinicians

Patients arrive on time with verified details and completed forms.,

Operations and IT

Standards-based integrations, role-based access and audit.

Finance and Execs

Transparent fees/excess collection and performances insights.

Front Desk

Less rekeying fewer phone calls - arrivals already prepared.

Key features

Capabilities That Matter

Practical features that shorten queues, clean your data and keep compliance airtight.

Identity and consent

  • Optional biometrics
  • Full audit trail & encryption
  • GDPR flags and notices

Digital intake

  • Conditional logic, signatures, accessibility
  • Validation & duplicate checks
  • Eircode & irish address formats

Patient Portal

  • Magic-link/OTP; no password, no app
  • Appointments, directions, prep
  • Two-way Q&A and updates

Payments (PSD2/SCA)

  • Contacless, Apple/Google Pay, chip-and-pin
  • ED fees & private excess; clear reciepts
  • Plans & card-on-file with consent

Integrations

  • HL7/FHIR, SSO, complements PAS/EHR
  • Role-based access control
  • Central analytics

Rollout and Governance

  • Pilot one entrance/clinic, then scale
  • Change-management playbooks
  • Security reviews and data residency options

Why Does It Matter?

Solving Big Problems

Check-ins stall when admin piles up. Certify streamlines intake, identity, and payments before arrivals to cut delays and return time to care.

Waiting Lists Remain High

As of May 2025:

~100k inpatient/day-case patients
~29.5k GI endoscopy patients were awaiting appointments

Source: NTPF, May 2025

Overcrowded EDS

INMO recorded 25k+ patients on trolleys in the first two months of 2025. HSE daily reports continue to track overcrowding.

Source: INMO TrolleyWatch

Source: HSE Urgent & Emergency Care

High DNA Volume

Government data shows ~481k outpatient DNAs in 2025; behaviourally-informed SMS reminders can reduce DNAs.

Source: Department of Health

How Certify Helps

  • Pre-arrivals intake + fast-track check-in reduce arrival bottlenecks
  • Consent-first identity & validation cut duplicates and rework
  • Smart reminders directions and self-reschedule target DNAs
  • PSD2/SCA payments clarify ED fees & private excess.

Testimonials

What Leaders Say

Waiting Lists Remain High

"Check-in is quicker and our teams spend time with patients, not paperwork."

Operations Manager - Hospital Group

Overcrowded EDs

"Identify mismatches dropped and records are cleaner across sites."

IT Lead - Acute Hospital

High DNA Volume

"ED fees and private excess are handled clearly without friction."

Finance Manager - Multi-site clinic

See It in Action

Book a Demo or Start a Pilot

Pick one entrance or clinic. We'll map intake, identity and payments and share a clear rollout plan.

EU/IE data residency options

HL7/FHIR, SSO, complements PAS/EHR

Role-based access & audit logs